Recent Posts
Celebrating a Decade of Excellence
8/8/2024 (Permalink)
Ken Parker, President, watching a video of messages by his employees.
Last week, on August 2nd, we marked the 10-year anniversary under the dynamic ownership of Ken Parker and Ron Pack. What began as the purchase of a single franchise has blossomed into a remarkable journey of growth and success. With fearless leadership and steady commitment, we've expanded to 13 franchises and welcomed three more managing partners across Ohio.
Over the past decade, our dedicated team of 200 professionals has tackled nearly 20,000 jobs! While Ohio is our home base, our commitment to helping communities extends far beyond state lines. We've brought our expertise and support to 13 states, including Texas, Vermont, North Carolina, Florida, and Oklahoma, offering our services wherever they are needed most.
Among the 2,250 franchises across North America, our SERVPRO® team has consistently ranked in the top 100 for nine consecutive years and achieved a coveted spot in the top 10 for three years. This recognition is a tribute to our hard work, dedication, and exceptional service.
Here's to 10 incredible years of making a difference and many more to come! Thank you to everyone who has been part of this journey with us. We couldn't have done it without your support and trust.
Preparing for Storm Season: Tips and Resources
8/5/2024 (Permalink)
As storm season approaches, it's essential for homeowners to take proactive steps to protect their properties and ensure the safety of their families. Storms can bring heavy rain, strong winds, and flooding, which can cause significant damage if proper precautions aren't taken. Here are some practical tips and resources to help you prepare for storm season and keep your home safe.
1. Secure Loose Items
High winds can turn loose outdoor items into dangerous projectiles. To prevent damage to your home and property, secure or store away any loose items in your yard, such as:
- Patio Furniture: Move chairs, tables, and umbrellas inside or secure them to prevent them from being blown away.
- Garden Tools and Equipment: Store tools, hoses, and other equipment in a shed or garage.
- Decorative Items: Remove or secure garden ornaments, wind chimes, and potted plants.
2. Inspect and Maintain Drainage Systems
Proper drainage is crucial during storm season to prevent water accumulation and flooding. Take the following steps to ensure your drainage systems are in good condition:
- Clean Gutters and Downspouts: Remove leaves, debris, and dirt from gutters to ensure water can flow freely and away from your home.
- Check Sump Pumps: Test your sump pump to ensure it’s functioning correctly and consider installing a battery backup in case of power outages.
- Inspect Grading: Ensure the ground slopes away from your home to direct water away from the foundation.
3. Trim Trees and Shrubs
Overgrown trees and shrubs can pose a threat during storms. Trim branches and remove dead trees to reduce the risk of them falling on your home or power lines. Hiring a professional arborist can ensure that your trees are healthy and properly pruned.
4. Prepare an Emergency Kit
Having a well-stocked emergency kit can make a big difference during a storm. Your kit should include:
- Water and Non-Perishable Food: Enough for at least three days.
- Flashlights and Batteries: Ensure you have working flashlights and extra batteries.
- First Aid Kit: Include bandages, antiseptic wipes, and any necessary medications.
- Important Documents: Keep copies of identification, insurance policies, and contact information in a waterproof container.
- Portable Phone Charger: To keep your phone charged if the power goes out.
5. Know Important Contacts
As storm season approaches, it's essential for homeowners to take proactive steps to protect their properties and ensure the safety of their families. Storms can bring heavy rain, strong winds, and flooding, which can cause significant damage if proper precautions aren't taken. Here are some practical tips and resources to help you prepare for storm season and keep your home safe.
Secure Loose Items
High winds can turn loose outdoor items into dangerous projectiles. To prevent damage to your home and property, secure or store away any loose items in your yard, such as:
- Patio Furniture: Move chairs, tables, and umbrellas inside or secure them to prevent them from being blown away.
- Garden Tools and Equipment: Store tools, hoses, and other equipment in a shed or garage.
- Decorative Items: Remove or secure garden ornaments, wind chimes, and potted plants.
Prepare an Emergency Kit
Having a well-stocked emergency kit can make a big difference during a storm. Your kit should include:
- Water and Non-Perishable Food: Enough for at least three days.
- Flashlights and Batteries: Ensure you have working flashlights and extra batteries.
- First Aid Kit: Include bandages, antiseptic wipes, and any necessary medications.
- Important Documents: Keep copies of identification, insurance policies, and contact information in a waterproof container.
- Portable Phone Charger: To keep your phone charged if the power goes out.
Know Important Contacts
Having quick access to important contacts can help you respond swiftly in an emergency. Keep a list of:
- Local Emergency Services: Police, fire department, and medical facilities.
- Utility Companies: Power, water, and gas companies for reporting outages or issues.
- Insurance Providers: Contact information for your home insurance company.
- SERVPRO®: Our team is ready to assist with storm damage cleanup and restoration. Save our contact number to ensure you can reach us when needed.
SERVPRO’s Expertise in Storm Damage Cleanup and Restoration
When storms hit, SERVPRO is here to help you get back on your feet quickly and efficiently. With years of experience in storm damage restoration, we have the expertise and resources to handle any size disaster. Our highly trained technicians use advanced equipment and proven techniques to restore your home to its pre-storm condition.
Why Choose SERVPRO?
- 24/7 Emergency Response: We understand that disasters can strike at any time, so our team is always ready to respond to your call for help. Our prompt response time ensures that damage is minimized, and the restoration process begins quickly.
- Comprehensive Assessment: Our technicians conduct a thorough inspection of your property to assess the extent of the damage and create a customized restoration plan tailored to your specific needs.
- Water Extraction and Drying: We use powerful pumps and industrial-grade dehumidifiers to remove standing water and thoroughly dry affected areas, preventing mold growth and further damage.
- Structural Repairs: Our skilled construction team is equipped to handle all types of structural repairs, from minor fixes to major reconstruction projects. We work diligently to restore your home to its original condition, ensuring quality craftsmanship and attention to detail.
- Contents Restoration: We understand that your personal belongings are precious to you. Our team uses specialized cleaning techniques to salvage and restore items damaged by the storm, giving you peace of mind during the recovery process.
- Insurance Assistance: Navigating insurance claims can be overwhelming, but SERVPRO is here to help. We work closely with your insurance company to streamline the claims process and ensure you receive the compensation you deserve.
A Guide to Navigating the Insurance Process
8/5/2024 (Permalink)
Experiencing property damage, whether due to water, fire, or storm, can be incredibly stressful. Navigating the insurance claims process can add another layer of complexity to an already challenging situation. At SERVPRO®, we understand the intricacies of the insurance claims process and are here to help guide you every step of the way. This guide will educate you on the claims process, highlight common pitfalls, and offer tips on how to document damage effectively.
The Insurance Claims Process
The insurance claims process for property damage typically involves the following steps:
- Immediate Action: As soon as you discover damage, take immediate action to prevent further harm. This may include turning off water sources, boarding up windows, or covering damaged roofs.
- Contact Your Insurance Company: Notify your insurance company as soon as possible. Provide them with details about the damage and inquire about the next steps in the claims process.
- Document the Damage: Before making any repairs, thoroughly document the damage by taking photographs and videos. Keep a detailed inventory of damaged items, including their value and purchase date.
- Temporary Repairs: Make temporary repairs to prevent further damage, such as covering leaks or securing broken windows. Keep receipts for any materials or services you purchase, as these may be reimbursable.
- Meet with the Adjuster: Your insurance company will assign an adjuster to assess the damage and determine the payout amount. Be present during the inspection to ensure all damage is noted and addressed.
- Submit Your Claim: Submit all necessary documentation, including photos, videos, receipts, and repair estimates, to your insurance company. Ensure all paperwork is complete and accurate to avoid delays.
- Review the Settlement Offer: Once your claim is processed, the insurance company will provide a settlement offer. Review it carefully and negotiate if necessary to ensure it covers all repair and replacement costs.
- Repair and Restoration: After settling the claim, proceed with the repair and restoration process. Choose a reputable restoration company, like SERVPRO, to ensure high-quality work.
Tips for Documenting Damage and Working with Adjusters
Proper documentation and effective communication with insurance adjusters can significantly impact the success of your claim:
- Photograph Everything: Take clear, detailed photos of all damaged areas and items from multiple angles. Capture the overall damage and close-up shots of specific issues.
- Create a Damage Inventory: List all damaged items, including their make, model, age, and estimated value. This inventory will be essential for your claim.
- Keep Records of Communication: Document all interactions with your insurance company, including phone calls, emails, and letters. Note dates, times, and key points discussed.
- Be Honest and Thorough: Provide accurate information about the damage and the events leading to it. Honesty and transparency will facilitate a smoother claims process.
- Accompany the Adjuster: Walk through your property with the adjuster to ensure all damage is noted. Point out hidden or less obvious issues that may require attention.
How SERVPRO Assists Clients with Insurance Claims
At SERVPRO, we understand that dealing with property damage is stressful enough without the added burden of navigating insurance claims. Our team is here to help you through every step of the process, ensuring a smooth and successful restoration experience.
Our Support Includes:
- Claims Assistance: We work closely with your insurance company, providing them with detailed reports and documentation to support your claim. Our goal is to streamline the process and secure a fair settlement.
- Expert Assessment: Our trained professionals conduct a comprehensive assessment of the damage, ensuring no detail is overlooked. This thorough evaluation helps us develop an accurate repair plan and cost estimate.
- Efficient Restoration: Once your claim is approved, our experienced team gets to work quickly, restoring your property to its pre-damage condition. We use advanced equipment and proven techniques to deliver high-quality results.
- Customer Advocacy: We advocate for our clients throughout the claims process, ensuring their needs are met and their concerns are addressed. Our team is always available to answer questions and provide guidance.
Understanding the insurance claims process for property damage is essential for a successful recovery. By documenting damage thoroughly, avoiding common pitfalls, and working with trusted partners like SERVPRO, you can navigate the process with confidence. Our commitment to excellence and customer satisfaction means you can trust us to restore your home and peace of mind. If you’re facing property damage, contact SERVPRO today for expert assistance and support.
Our Approach to Fire Damage Mitigation
8/1/2024 (Permalink)
A bedroom that was overseen by our project manager, Kevin Moon.
At SERVPRO®, we understand that a fire can be a devastating experience, leaving behind not just physical damage but also emotional distress. That’s why we take special care when mitigating fire damage, ensuring that your home is restored to its pre-fire condition with the utmost attention to detail and compassion.
The first step in our process is a thorough assessment of the damage. Our trained professionals inspect every corner of the affected area to understand the extent of the damage. This assessment allows us to create a tailored restoration plan that addresses the specific needs of your home.
Once we have a clear understanding of the damage, we begin the cleanup process. This involves removing debris, cleaning soot and smoke residues, and deodorizing the space to eliminate lingering odors. We use advanced equipment and cleaning techniques to ensure that all traces of fire damage are effectively removed, leaving your home clean and safe.
After the cleanup is complete, we focus on rebuilding and restoring your home. Our skilled construction team works diligently to bring your space back to life, ensuring that it looks even better than before. From structural repairs to finishing touches, we handle every aspect of the restoration process with precision and care.
Choosing SERVPRO means choosing a team that is committed to excellence. We prioritize customer satisfaction and work closely with you throughout the restoration process to ensure your needs are met. Our goal is not only to restore your home but also to restore your peace of mind.
SERVPRO® Supports Hilarity for Charity Event
4/22/2024 (Permalink)
This past weekend, Fifteen32 Social hosted the Columbus community for Hilarity for Charity (HFC), an event aimed at combating Alzheimer's disease. SERVPRO® was thrilled to be a sponsor and participant in this heartwarming night.
Hilarity for Charity isn't just about cracking jokes; it's about bringing people together to support families impacted by Alzheimer's. As sponsors, SERVPRO was happy to participate in such a heartfelt cause.
The event was a resounding success, raising awareness and funds to aid Alzheimer's research and support. At SERVPRO, we’re here to support the Downtown Columbus communities and beyond. We are honored to contribute to an event that promises better days for families dealing with Alzheimer’s.
The Science of Drying: How SERVPRO® Ensures Your Property is Dry and Safe
4/10/2024 (Permalink)
A sprinkler system froze and busted, causing damage and flooding.
When disaster strikes in the form of water damage, whether from floods, leaks, or even tornadoes, the clock starts ticking on the potential for secondary damage, such as mold growth and structural issues. That's where the science of drying comes into play, a critical component of water damage restoration that SERVPRO of Northeast Columbus excels.
Understanding Water Damage
The first step in addressing water damage is understanding its extent and your property's specific drying needs. Water can penetrate deeply into structural materials, creating a perfect environment for mold and bacteria to thrive. Quick and efficient drying is essential to prevent further damage and safeguard your health.
The Principles of Drying
SERVPRO's approach to drying focuses on three key scientific factors: air flow, humidity, and temperature. By manipulating these elements, our experts accelerate the evaporation process, effectively removing moisture from air and materials.
- Air Flow: Proper ventilation is crucial in the drying process. SERVPRO® uses industrial-grade air movers to facilitate consistent air flow across wet surfaces, speeding up the evaporation of moisture.
- Humidity Control: Reducing the humidity levels in the affected area is essential. SERVPRO employs professional-grade dehumidifiers to extract water vapor from the air, helping prevent secondary water damage and mold growth.
- Temperature Management: Warm air holds more moisture. SERVPRO's experts carefully monitor and adjust the temperature to optimize the drying process, using heaters if necessary to encourage evaporation and achieve the ideal drying conditions.
Advanced Monitoring Techniques
Precise monitoring throughout the drying process ensures efficiency and effectiveness. SERVPRO technicians use state-of-the-art moisture detection equipment, such as hygrometers and infrared cameras, to monitor the moisture levels within walls, floors, and ceilings. This allows for targeted drying strategies that are both thorough and time-efficient.
The SERVPRO Advantage
What sets SERVPRO apart in the water restoration industry here in Columbus is not just our use of advanced drying technologies, but also our team's expertise. Our professionals are IICRC certified, meaning they're trained in the latest restoration techniques to handle water damage of any scale. SERVPRO's 24/7 emergency service ensures that we're there when you need us the most, ready to begin the drying process immediately to minimize damage and restoration costs.
Madison County Airport: Storm Cleanup
4/10/2024 (Permalink)
A small snippet of the damage caused by the torando.
Since its inauguration in 1967, the Madison County Airport in London, Ohio, has been a central hub for aviation fans in the central Ohio region. Spanning 148 acres, this airport houses numerous hangars and a single runway, protecting hundreds of planes, including historically significant aircraft, alongside unique cars and personal possessions.
The Tornado's Toll
On the morning of February 28, 2024, a tornado bore down on central Ohio, setting its sights on the Madison County Airport. The devastating force of the storm completely destroyed two of the newer hangars and significantly damaged four to five others, leaving the entire facility damaged. Among the properties affected by the tornado, Madison County Airport appeared as one of the most severely impacted. SERVPRO® was one of the first calls made after seeing the devastation.
SERVPRO's Rapid Response
Upon surveying the extent of the tornado's destruction, SERVPRO was promptly called to action. Our production manager arrived on-site within two hours of the initial report, closely followed by our skilled technicians. Collaborating with local trash management services, our dedicated teams began the task of restoration.
The Restoration Journey
Committing to 12-hour shifts, SERVPRO's technicians sorted through the wreckage, retrieving planes, fragments, and the personal effects of pilots and hangar owners, salvaging whatever was possible. With our reconstruction specialists on the ground, we started on the clean-up operation, clearing debris and laying the groundwork for the airport's restoration.
Jon Emery: Championing 'Be The One' Initiative Within Columbus City Schools
3/22/2024 (Permalink)
Jon with two students from Linden McKinley High school
Since joining SERVPRO® in September 2023 as a Reconstruction Project Manager at our North office, Jon Emery has quickly become an invaluable asset to the company and the Columbus community. His recent involvement with the 'Be The One' initiative within Columbus City Schools illustrates his impact and dedication to supporting our local community.
The 'Be The One' program, which pairs students with mentors to inspire and guide them, aligns perfectly with SERVPRO’s commitment to making a difference within our local backyard. Jon’s engagement with the initiative has gone beyond simple mentorship; he's actively introducing students to the possibilities & rewards of careers in construction and restoration.
A standout moment of Jon's involvement occurred on Thursday, March 21st, at Linden McKinley High School, where he demonstrated his leadership & community support. Volunteering over an entire school day, Jon led a project that created over a dozen dog beds for a local shelter. These weren't ordinary dog beds but ones crafted from PVC pipes, displaying Jon's innovative approach and creative mindset.
Jon's hands-on instruction in constructing the dog beds provided students with a practical learning experience, the value of teamwork & hard work. This project contributed to a worthy cause & left a lasting impression on the students. We hope they left that day knowing they can make a positive impact on their community & have local support from SERVPRO in their missions.
Jon's dedication to mentorship & community engagement highlights the transformative power of positive role models & the importance of connecting industry professionals with the next generation. His recent work not only enriches the lives of Columbus City Schools' students but also reinforces the strong bond between SERVPRO & the communities it serves.
The Vermont Voyage
3/19/2024 (Permalink)
The Disaster Recovery Truck in the heart of Vermont ready for the day
On July 10th, 2023, catastrophic rain hit the State of Vermont causing flooding throughout.
Over the first 48 hours of rainfall, it was reported that up to 9 inches of rain fell in areas with no end in sight. Torrential rains, swollen rivers, and overflowing reservoirs converged, unleashing a deluge that tested the resilience of its residents. Towns were submerged, homes marooned, and roadways rendered impassable.
As the waters eventually receded, Vermont embarked on a journey of recovery, with organizations like SERVPRO at the forefront, aiding in the restoration of homes and communities.
4,000 homes and 800 businesses reported water damage - some being the notable State Capital buildings in Montpelier.
On July 13th, 2023, the SERVPRO Disaster Recovery team out of Columbus, Ohio headed towards the record-breaking devastation. With three semi-Tractor trailers packed with over 1200 Air Movers followed by 75 highly trained team members traveled 700 miles northeast to support with the States Cleaning efforts.
Our SERVPRO team was able to aid in 13 critical buildings by offering expert water extraction, thorough cleaning, and extensive restoration services.
The 13 buildings spanned from multi story to 150-year historic staples in the community.
Throughout the next 9 weeks our crew’s dedication to restore Montpelier was unwavering. With each restored building, we helped rebuild dreams and history, embodying our mission to not merely clean up after disasters but to restore the heart of a district.
In each waterlogged room and beneath the layers of mud, we discovered the enduring spirit of a state determined to rebuild and restore the rich history of the state.
The community hadn’t seen these record rain falls since 2011 during Tropical Storm Irene. As the nation’s leader in water mitigation, we were there to assist and strengthen the area.
We are honored to be the trusted restoration partners to help mitigate the water damage, restore the history of Vermont, and revitalize the city of Montpelier. In time of the crisis, we hope our dedication shone through and the people of Vermont know they can always count on SERVPRO to help embark on the path to recovery.
SERVPRO® of Downtown Columbus: Supporting the fastest growing metro market
2/20/2024 (Permalink)
We are ready and equipped to handle anything our growing Columbus market throws at us!
As Columbus cements its position as the fastest-growing metro market, the demand for reliable, efficient property restoration services has never been more critical. SERVPRO is ready to meet the burgeoning needs of this vibrant city.
Columbus's rapid expansion brings with it a unique set of challenges, including increased risks of property damage due to infrastructure strain, heightened construction activity, and the natural consequences of a densely populated area. However, our local presence, combined with its national resources, positions it uniquely to provide unparalleled service to both residential and commercial properties in need of restoration or cleaning services.
Why SERVPRO is Columbus's Go-To for Restoration and Cleaning Services
- Rapid Response Times: Understanding the essence of time in restoration, we guarantee a prompt response. Our 24/7 emergency service ensures that Columbus residents and businesses receive immediate attention, reducing the extent of damage and restoration costs.
- Advanced Technology and Techniques: We leverage state-of-the-art equipment and cutting-edge techniques to tackle water damage, fire damage, mold remediation, and more. This technological edge is crucial for effectively managing the complex demands of a growing metro like Columbus.
- Highly Trained Restoration Technicians: our team in Columbus is not just skilled but also IICRC-certified. This certification means they are trained in the latest restoration and cleaning standards, ensuring high-quality service across all job types.
- Local Knowledge, National Resources: We combine the best of both worlds—a local understanding of Columbus’s specific needs and challenges with the robust resources of a national brand. This synergy ensures scalable solutions for projects of any size, from single homes to large commercial complexes.
- Seamless Insurance Process: Navigating insurance claims can be daunting. We can assist Columbus residents and business owners by working directly with insurance companies, simplifying the claims process, and helping to expedite settlements.
The SERVPRO Promise: Making it "Like it never even happened."
24/7 Emergency Service